INFO NEPAL TERMS & CONDITIONS
Interpretation In this document, the following words shall have the following meanings:
'you' and 'your' means the volunteer who applies for a placement through us. The volunteer must be over 18 years old. we', 'us', 'our' and `INFO Nepal means INFO NEPAL P.O. Box 19531, Thamel, Kathmandu, Nepal (Tel: 4700 210)
Terms and Conditions
By accepting our Terms and Conditions on the web site and/or signing the INFO Nepal Application Form, you agree to be bound by it's terms. If you are uncertain as to your rights under these conditions, or you would like an explanation of any part of them, please contact us. You can also obtain your own legal advice on them, should you wish to do so.We honestly believe that all statements made in our brochure or website are factual and correct. Every reasonable effort has been made to describe the placement and to provide the amenities described. We cannot therefore be held responsible for any changes that become known after the brochure was produced (up-to-date information can be found on the website), nor can we accept liability for happenings outside our reasonable control. We undertake to advise you of any material changes known to us prior to your departure.
Details of whether accommodation (if any) is provided as part of each placement are set out in the brochure, on the website or are available from us when you book.
In placement accommodation, your sleeping arrangements may be private or shared, and in most cases you will be required to share a bathroom and toilet facilities. Due to the villages that the placements are located in, it is important for you to realise that bathroom and toilet facilities and standards of hygiene will be in accordance with local standards. These facilities and standards may sometimes be very basic.
You are responsible for arranging and paying for your own travel (including your air fare) to the airport closest to your placement, and for your return journey at the end of your placement. We will not plan a program until you have sent us your flight details. We are unable to reimburse or otherwise be responsible for any flight, travel or other costs or expenses of any nature, for example if your flight is cancelled.
Collection from the Airport
On receipt of your flight details we will organize for you to be picked up from the airport and transported to your accommodation in Kathmandu. This is covered in the cost of your volunteer fee and as such there will be no charge, We will try our very best to be on time. We can not be held accountable for problems such as vehicles breaking down, but we will do our best to meet you punctually. Also please note that we are not permitted to enter the arrivals hall of the airport so we will meet you just outside with a name plate. The area is not big and it should be easy to find each other.
You are responsible for all of your personal expenses during your training and placement , which includes the cost of transport from your placement to other activities such as trekking or checking email. This is not expensive and we can provide approximate costs if you request them from our office. As a volunteer, you agree that you will not request any payment from INFO Nepal the organisation responsible for your placement.
You will take out your own insurance cover for the period of your placement. You are responsible for ensuring that the amount and type of cover is sufficient and appropriate for the nature and location of your placement. You must provide us with a copy of your certificate of insurance as soon as possible. This insurance should at least cover; the cost of cancellation of the placement by you; the cost of assistance including repatriation in the event of accident or illness; legal liability and expenses; lost baggage; cancelled flights; medical expenses; kidnapping; liability arising due to personal injury to you or a third party; cancellation of your placement for any other reason including our liquidation or any other reason beyond our control.
We advise you to have adequate Travel Insurance, however, if you choose not to do so, please remember that INFO Nepal accepts no responsibility for any claims made by you.
Problems during your Placement
You are responsible for trying to sort out any problems that may arise during your placement, however, in the event that you experience any difficulties, your Coordinator will be available and will do his/her best to assist you. He/she may also be able to provide practical help should you need to return to your country of abode before completion of your placement as a result of illness or other personal reasons (although you are financially responsible for the costs of this, either under your insurance policy or otherwise). It is imperative that if you do leave your placement, for example due to serious medical problems, then we will either hold your money in credit until you can resume your placement for a period up to one calendar year, or at the discretion of INFO, we may be able to refund you an appropriate amount, for example minus the training fees and administration costs.
It is important to remember that your Coordinator will be available at limited times only and will be able to provide limited support. The nature of your placement is that you are required to show a high level of independence, flexibility and initiative in dealing with problems yourself as they arise. Your Coordinator will take all reasonable steps to arrange a safe placement with a consistent level of work throughout, but as neither we nor your Coordinator have any direct control over your placement we/your Coordinator cannot guarantee your level of work. You are responsible for taking all common sense steps as an independent traveller to protect your safety on a day to day basis.
You must comply with any reasonable request by your placement Coordinator. This may involve being transferred to a site in the locality provided, that would not place you in any danger, and that the travel to the appropriate site is reasonable, or that suitable accommodation is provided. (You are responsible for any reasonable travel costs incurred in doing this). You must not enter into any direct negotiations or contractual arrangement for employment during your placement.
You must take care of and be responsible for any materials provided for your use by your
placement, You are responsible for any damage or loss you cause to such materials (directly or through neglect). You are responsible for any damage to your accommodation caused by you or any guest(s) of yours at your accommodation (directly or through neglect). You must dress appropriately for interviews and work. You must behave appropriately in accordance with locally accepted behaviour and custom during your placement. We/your Coordinator do not accept responsibility for failure to secure work or dismissal from such work due to inappropriate dress or behaviour.
Cancellations and Refunds
If you need to cancel your trip prior to training, please contact our office. The amount of your refund will depend upon the date and conditions of your cancellation. Once you have started training there will be an agreed refund depending on the circumstances, however, once you have traveled to your placement there will be no refund.
Dates of your program are agreed prior to training in Kathmandu. You may leave your placement early with agreement of INFO Nepal but no refund will be granted. You may extend your volunteer period at the discretion of and with prior agreement of INFO Nepal provided monies for the extra months are paid in advance. When your placement is over you must leave your host family's residence.
Where meals are provided, you should receive at least two meals a day throughout your training and placement, which will be of a suitable quality or quantity by local standards. If you wish to supplement your diet with other foods the responsibility of these expenses are yours. We will only cover food and accommodation for the period agreed for your placement and only at your placement and training, also for return to Kathmandu for Visa renewal if your placement is for a period of more than two months . For example if you go trekking or wish to stay in Nepal after your agreed period of placement you will be responsible for your own expenses. If you decide to go away during your placement we cannot refund you any monies and you do this at your own cost.
I have read INFO Nepal's General Terms and Conditions included with this application and agree to my participation on an INFO Nepal Volunteer Program.